FAQ

 

1. How can I place an order?
Simply browse our online store, choose the items you love, and add them to your cart. Before confirming, please review your delivery details and order information. Once payment is completed, you’ll receive a confirmation email with your order number and purchase details.

2. Payment methods we accept
We support secure payments via Visa, MasterCard, and other major bank cards. All payments are processed through encrypted systems to keep your information safe.

3. Can I change or cancel my order?
If your order hasn’t been shipped yet, you can cancel it within 48 hours. If it has already been dispatched, you can apply for a return once the order arrives.

4. How long does delivery take?
Orders are usually prepared and shipped within 1 to 3 business days. Delivery typically takes between 6 and 12 business days, though delays may occur during busy periods or holidays.

5. Shipping costs
Orders under £60: shipping fee of €9.99.
Orders of £60 or more: free shipping.

6. Tracking your order
After your order is shipped, you’ll receive an email with tracking details. You can also check your order status on our “Order Tracking” page using your email address or phone number and order number.

7. Returns and exchanges
You can request a return or exchange within 30 days. Please email us with your order number, payment proof, and reason for return. More details are available in our Returns Policy.

8. When will I receive my refund?
Once approved, refunds are processed via the original payment method within 1 to 5 business days.

9. What if my item arrives damaged or incorrect?
If your item arrives damaged, faulty, or incorrect, please contact us promptly and include photos. We’ll work with you to find the best solution.

10. How to contact us

Contact Information
Address: 501 S SMITHFIELD ST,SELMA,NC 27576-2911,United States

Customer Service Phone: +1 (919) 298-5741

Customer Service Email: client@tavivesta.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)