Ordering Guide

 

1. How to Buy
Shopping with us is simple. Just follow these steps:
Choose your product and click “Add to Cart”;
Review your cart and proceed to “Checkout”;
Enter your delivery address and contact details;
Select a payment method and confirm payment;
After payment, you’ll receive a confirmation email with your order number and payment information.

Please make sure all details are correct before submitting your order.

2. Order Confirmation
Once your payment is received, we’ll generate a unique order number and send you a confirmation email. We recommend keeping this email for your records.

3. Payment Options
We offer secure payment options, including:
Credit cards such as Visa and MasterCard

Your payment details are encrypted and never stored in full.

4. Secure Payments
All payments are protected by advanced security systems. If you experience any issues during payment, please contact us and we’ll be happy to help.

5. Pricing Details
All prices shown on our website include taxes. The total amount due will be clearly displayed before you confirm your order, with no hidden fees.

6. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation. Once dispatched, you can track your order via the shipping email. If there are any delays, we’ll keep you informed.

7. Payment Support
If your payment doesn’t go through, please check your bank or internet connection. Our customer service team is always available if you need assistance.

8. Invoice or Receipt
After your order is confirmed, we’ll send you an electronic invoice or receipt. You can also contact us if you need an additional copy.

9. Refunds
If an order is cancelled or a return is approved, refunds are processed according to our policies and are usually completed within 1 to 5 business days.

10. Contact Us

Contact Information
Address: 501 S SMITHFIELD ST,SELMA,NC 27576-2911,United States

Customer Service Phone: +1 (919) 298-5741

Customer Service Email: client@tavivesta.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)