Order Cancellation Policy

 

1. When can I cancel my order?
We understand that plans can change. Below are the key points regarding order cancellations:

You can cancel your order within 48 hours after confirmation, as long as it hasn’t been shipped yet.
If the order has already been shipped or more than 48 hours have passed, cancellation is no longer possible. However, you can request a return after receiving your order.

2. How do I cancel my order?
If you’d like to cancel your order, please follow these steps:

Contact our customer service team by email or phone and provide your order number and proof of payment.
We’ll review your request as quickly as possible and let you know whether the cancellation has been approved and how the refund will be handled.

3. Refund Information
Once your cancellation is approved, your refund will be processed within 1 to 5 business days and returned to your original payment method. The exact timing depends on your bank, but we’ll do our best to ensure a smooth and timely process.

4. Contact Us

Address: 501 S SMITHFIELD ST,SELMA,NC 27576-2911,United States

Customer Service Phone: +1 (919) 298-5741

Customer Service Email: client@tavivesta.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)