Shipping policy

 

Delivery Area
We currently only ship within the UK and do not offer international shipping services.

Shipping Costs
Orders under £60 are charged a flat shipping fee of £9.99.
Orders of £60 or more are eligible for free shipping.
All prices shown include taxes and applicable fees.

Order Processing Time and Cut-off
After your payment is confirmed, we prepare and dispatch orders within 1–3 business days.

Orders placed before 18:00 will be processed on the same business day.
Orders placed after 18:00 will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the following business day.

Delays may occasionally occur during holidays or due to stock availability. We will inform you as soon as possible if this happens.

Order Preparation
Orders are usually prepared and shipped within 1–3 business days after payment confirmation.
During busy periods, slight delays may occur, and we will notify you in advance.

Delivery Timeframe
Estimated delivery time is between 6 and 12 business days. Delivery times may vary depending on location, carrier services, and weather conditions.

Shipping Partners
We work with trusted carriers such as FedEx, UPS, DHL Express, and other reliable logistics providers.
Tracking is available for all shipments.

Order Tracking
Once your order has been shipped, you will receive an email including:

Order number;
Payment details;
Tracking information.

You can also track your order directly on our website using the order tracking page.

Responsibilities and Important Notes

Parcel Damage or Loss
All products are carefully checked before shipping.
If your order arrives damaged or is lost in transit, please contact us promptly and provide photos or videos where applicable.

Changes After Shipping
Once an order has been shipped, changes or cancellations are no longer possible.

Delivery Address Accuracy
Please ensure your delivery address is complete and correct.
Any delays or additional charges caused by incorrect address details will be the customer’s responsibility.

Receiving Your Order
Please check the parcel before signing for it.
If there is visible damage, refuse delivery and contact us immediately.
If issues are found after delivery, please contact us as soon as possible.

Contact Us

Address: 501 S SMITHFIELD ST,SELMA,NC 27576-2911,United States

Customer Service Phone: +1 (919) 298-5741

Customer Service Email: client@tavivesta.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)